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Quality Assurance Specialist

3 weeks ago

Manila, National Capital Region, Philippines Linda Hausermann & Associates Full time

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team at Linda Hausermann & Associates. The ideal candidate will have experience in monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and providing feedback to improve performance.

About the Role:

This is a challenging opportunity for a seasoned QA professional to make a meaningful impact on our customer experience. You will work closely with our customer service team to ensure that every interaction meets our high standards of quality and excellence.

Key Responsibilities:

- Monitor and evaluate the quality of inbound and outbound calls and other customer contact methods

- Identify areas for improvement and develop strategies to enhance quality

- Provide feedback and coaching to customer service representatives to improve their performance

Requirements:

- 1-2 years of experience in Quality Assurance in BPO

- Strong knowledge of quality standards and methodologies

- Excellent communication and interpersonal skills