Big Data Support Engineer Position

2 days ago


Taguig, National Capital Region, Philippines Michael Page Full time
About the Role

As a Big Data Support Engineer at Michael Page, you will be responsible for managing and triaging support tickets via Freshworks, ensuring timely resolution within SLA timelines for both cloud-hosted (CaaS) and on-premise clients. You will collaborate with Product Engineering and Infrastructure teams to escalate and resolve complex technical issues efficiently.

This role requires strong familiarity with Big Data technologies, including Hive, Elasticsearch, and Kubernetes. Experience using support ticketing systems like Freshworks or similar platforms is also essential. Knowledge of AWS infrastructure and cloud computing fundamentals is a plus.



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