Service Quality Coordinator
3 days ago
At FAST Laboratories, we are seeking a highly organized and detail-oriented Service Quality Coordinator to join our team. In this role, you will be responsible for attending to customer inquiries and requests, validating customer information, and coordinating the daily schedule of CSAs. You will also ensure that records are accurate and complete, conduct customer surveys, and observe guidelines on safety and good housekeeping in the laboratory.
As a Service Quality Coordinator, you will play a critical role in maintaining high-quality services at FAST Laboratories. Your excellent communication and organizational skills will enable you to effectively manage multiple tasks and responsibilities, ensuring seamless execution of laboratory operations. If you have a strong passion for delivering exceptional customer experiences and a keen eye for detail, we encourage you to apply for this exciting opportunity.
Responsibilities:
• Attend to walk-in and phone inquiries from customers and note them in the appropriate record form
• Validate all information and pertinent documents of customers are accurate and complete
• Coordinate the daily schedule of CSAs, including regular and pre-arranged sample pick-ups
• Ensure records books/file is signed by concerned personnel and issue reminders if lapses are noted
• Conduct customer surveys and receive feedback and complaints for resolution
• Observe guidelines on safety and good housekeeping in the laboratory and its environment
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Technical Service Coordinator
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Sto. Tomas City, Philippines FAST Laboratories Full time1. Attends to walk-in and phone inquiries/requests from customer and notes them in the appropriate record form and endorses to concern department. 2. Receives, logs details of samples for analysis, and endorses to samples to laboratory 3. Validates all information and pertinent documents of customer are accurate and complete. 4. Consults the Supervisor and...
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Technical Service Coordinator
7 days ago
Sto. Tomas City, Philippines FAST Laboratories Full time1. Attends to walk-in and phone inquiries/requests from customer and notes them in the appropriate record form and endorses to concern department. 2. Receives, logs details of samples for analysis, and endorses to samples to laboratory 3. Validates all information and pertinent documents of customer are accurate and complete. 4. Consults the Supervisor and...
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Site QA/QC Engineer
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