Remote Customer Service Representative

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking a customer service professional to support our remote initiatives. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products while delivering exceptional service.

This is a great opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Elevate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Be 18 years or older.
  • Hold a high school diploma or equivalent.
  • Have previous call center experience.
  • Have work-from-home experience.
  • Possess a strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skill in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Perks

Starting compensation based on experience. Various benefits and incentives to support and reward team members.

We provide health insurance coverage, dental insurance, free meals during training, career growth opportunities, allowances for food, clothing, laundry, and meals, performance and loyalty bonuses, and more.

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