IT Support Specialist
3 days ago
Job Summary
">We are seeking a highly skilled IT Support Specialist to join our team at Its Time For Tims Coffee. The successful candidate will provide first-level technical support and handle resulting incidents or service requests.
">Main Responsibilities
">- ">
- Design, organize, modify, install, and support computer systems">
- Directly or indirectly resolve user technical issues as they arrive">
- Provide technical support for POS hardware and software">
- Escalate user support requests to higher-level IT support specialists and experts if necessary">
- Support IT department-wide operations by creating, editing, and maintaining IT documents">
- Maintain asset database and track changes">
Requirements
">To be considered for this role, you must possess a Bachelor's/College Degree in Computer Engineering, Computer Science/Information Technology or equivalent.
">Additionally, you should have at least 3-5 years of working experience in multi-location support and troubleshooting, with experience in LS/NAV ERP being an advantage.
">A strong analytical mind, good communication skills, and ability to work effectively in a team environment are essential for this position.
">Preferred Qualifications
">Candidates with certifications such as Network+, Security+, CCNA, MCSA: Windows 8/10 Solutions Associate, MOS: Word, Excel, Outlook & PowerPoint, and experience in network and systems administration training are preferred.
">About Us
">Its Time For Tims Coffee is a dynamic and fast-paced organization that values innovation and excellence.
">We offer a competitive compensation package and opportunities for growth and development.
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