IT Support Specialist

4 days ago


Makati City, National Capital Region, Philippines Its Time For Tims Coffee Full time

Job Summary

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We are seeking a highly skilled IT Support Specialist to join our team at Its Time For Tims Coffee. The successful candidate will provide first-level technical support and handle resulting incidents or service requests.

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Main Responsibilities

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  • ">
  • Design, organize, modify, install, and support computer systems">
  • Directly or indirectly resolve user technical issues as they arrive">
  • Provide technical support for POS hardware and software">
  • Escalate user support requests to higher-level IT support specialists and experts if necessary">
  • Support IT department-wide operations by creating, editing, and maintaining IT documents">
  • Maintain asset database and track changes">
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Requirements

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To be considered for this role, you must possess a Bachelor's/College Degree in Computer Engineering, Computer Science/Information Technology or equivalent.

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Additionally, you should have at least 3-5 years of working experience in multi-location support and troubleshooting, with experience in LS/NAV ERP being an advantage.

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A strong analytical mind, good communication skills, and ability to work effectively in a team environment are essential for this position.

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Preferred Qualifications

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Candidates with certifications such as Network+, Security+, CCNA, MCSA: Windows 8/10 Solutions Associate, MOS: Word, Excel, Outlook & PowerPoint, and experience in network and systems administration training are preferred.

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About Us

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Its Time For Tims Coffee is a dynamic and fast-paced organization that values innovation and excellence.

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We offer a competitive compensation package and opportunities for growth and development.


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