Customer Care Professional

7 days ago


Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time
Company Overview

WNS Global Services, Inc. is a renowned Business Process Management (BPM) company that offers cutting-edge solutions to clients across various industries. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional results through professional communication and timely support.

Job Role

The role of a Customer Care Professional involves communicating with customers in a professional manner, providing solutions to specific requests, and demonstrating empathy while delivering customer support. As part of our team, you will work closely with colleagues to ensure seamless service delivery and meet the needs of our clients.

Key Responsibilities
  • Provide professional communication to customers via phone, email, or other channels
  • Analyze customer requests and provide relevant solutions
  • Demonstrate empathy and understanding towards customers
  • Work collaboratively with colleagues to ensure smooth service delivery
Qualifications
  • Completed at least 2 years of college education
  • Must have 6 months of BPO healthcare experience
  • Excellent communication skills
  • Good customer service skills
  • Willingness to work onsite
Benefits
  • Structured career path with opportunities for growth and development
  • A collaborative and expanding team environment
  • Free HMO coverage from day one, including dependents
  • Skill training opportunities to enhance performance
  • Paid leaves and annual appraisal

All interested applicants must be able to submit statutory pre-employment requirements.



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