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English Speaking Customer Service Representative
3 weeks ago
Alphanumeric Systems Canada Ltd is a dynamic and innovative company that provides top-notch services to its clients. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented English-speaking Customer Service Representative to join our ranks.
The ideal candidate will be fluent in English, have a strong background in customer service or IT support, and possess excellent communication skills. As a remote worker, you will have the flexibility to work from anywhere in the Philippines and enjoy a competitive salary of Php33,500.00 gross monthly.
We offer a comprehensive training program, private health insurance, and internet bill reimbursement, making us an attractive employer for those who value work-life balance and career growth.
Job Description
We are seeking a skilled Help Desk Professional to provide level one technical support to clinical clienteles via inbound calls, emails, and tickets. This role requires flexibility to work in different schedules, including regular office hours and USA/EDT office hours, Monday to Friday.
The successful candidate will be responsible for providing detailed documentation of all steps involved in resolving customer issues, maintaining records of all calls from customers using designated Service Management tool, and escalating issues to the appropriate department and personnel.
Required Skills and Qualifications
To be eligible for this position, candidates must have:
- Fluent English language skills.
- Legal documentation to work in the Philippines.
- Experience in Customer Service, IT Support, Technical Support, or related fields.
Benefits
As a valued member of our team, you can expect:
- Fully remote position with flexible working hours.
- A competitive salary of Php33,500.00 gross monthly.
- Private health insurance.
- Internet bill reimbursement.
- Comprehensive training program.
- Dozens of E-Learning courses available.
- No mandatory need for a college/university degree.