Performance Improvement Consultant

2 weeks ago


Quezon City, National Capital Region, Philippines JobsAvenuePH Full time

We're seeking a highly motivated professional to help us shape the future of quality assurance. In this role, you'll be responsible for evaluating customer interactions, providing actionable feedback, and working closely with our team to drive improvements in customer experience.

  • Collaborate with cross-functional teams to develop and implement process improvements, ensuring seamless integration with existing workflows.
  • Analyze customer interaction data, identifying trends and areas for growth, and developing targeted solutions to address these challenges.
  • Design and deliver engaging coaching sessions, empowering agents to refine their skills and achieve exceptional performance.
  • Establish and maintain accurate, comprehensive records of quality assurance activities, utilizing data to inform business decisions and drive strategic initiatives.
  • Communicate effectively with stakeholders across various levels of the organization, ensuring alignment on quality assurance goals and objectives.
  • Develop and maintain in-depth knowledge of our products and services, staying current on industry developments and applying this expertise to enhance customer experiences.


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