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Customer Service Operations Supervisor
2 weeks ago
We are seeking an experienced Customer Service Operations Supervisor for our team at Neksjob Corporation. This role is responsible for overseeing and managing technical and non-technical customer support functions, ensuring efficient and professional service delivery.
Key Responsibilities:- Team Supervision & Leadership: Provide mentorship and guidance to less experienced team members, promoting professional growth and excellence in customer service.
- Customer Service Operations: Ensure the provision of excellent customer service in a remote support environment, handling phone, chat, or text inquiries and resolving issues in a timely manner.
- Problem Resolution & Escalation: Analyze and resolve complex customer issues that require advanced technical or non-technical support, providing solutions that maintain customer satisfaction.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory capacity. They should possess strong problem-solving and analytical skills, with the ability to address complex customer issues effectively.
