Fire Alarm System Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeFireAlarm Full time ₱900,000 - ₱1,200,000
Fire Alarm System Professional

We are seeking a highly skilled and experienced Fire Alarm System Professional to oversee the daily operations of our Service Department efficiently. The ideal candidate will be responsible for ensuring seamless communication with customers, scheduling service calls, and coordinating technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

  • Manage incoming service calls and respond to off-hours answering service inquiries.
  • Schedule service appointments and dispatch technicians efficiently.
  • Communicate with customers via email and phone, addressing concerns and service needs.
  • Provide timely notifications and updates to customers.
  • Assess fire alarm system issues remotely and determine appropriate action.
  • Determine whether to dispatch a technician or offer troubleshooting guidance.
  • Maintain accurate and up-to-date service records and ensure compliance with industry standards.
Required Qualifications:
  • Experience: Minimum 1 year of hands-on experience with fire alarm systems.
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
  • Communication Skills: Strong verbal and written skills for effective customer interactions.
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
  • Problem-Solving: Quick decision-making skills to determine service requirements.
  • Software Proficiency: Experience using scheduling and service management software.
Preferred Qualifications:
  • Certifications in fire alarm systems or related fields.
  • Previous experience managing a service department or team.
  • Familiarity with industry regulations and compliance standards.

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