NOC System Monitor

2 days ago

Quezon City, National Capital Region, Philippines beBeeNetworkOperations Full time ₱2,500,000 - ₱4,500,000
About the Role

We are seeking a highly skilled Network Operations Center Specialist to join our dynamic NOC-as-a-Service team.

This is a project-based opportunity with strong growth potential and comprehensive training. As a NOC Specialist, you will monitor networks and systems, handle incident tickets, coordinate with field engineers, and ensure smooth operations for global clients.

Key Responsibilities
  • Monitor systems, networks, and tools to ensure operational stability and efficiency.
  • Track and log work progress in ticketing systems (Splunk, MS Teams, Salesforce).
  • Respond promptly to alerts and incident tickets, escalating when necessary.
  • Dispatch field engineers or technicians as required, coordinating job activities effectively.
  • Ensure accurate documentation of troubleshooting steps, job updates, and resolutions.
  • Foster excellent communication with internal teams, field engineers, and customers.
Essential Qualifications
  • Background in FTTx, GPON, or ISP operations is preferred.
  • Experience in network monitoring, technical support, or call center operations is an advantage.
  • Strong written and verbal English communication skills are essential.
  • Able to work independently in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail are necessary.
  • Ability to follow procedures and escalate when needed.

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