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Help Desk Technician

3 weeks ago

Quezon City, National Capital Region, Philippines Wipro Philippines Inc. Full time

**Wipro Philippines Inc. Job Description:**

We are seeking a highly skilled Help Desk Technician to join our support team at Wipro Philippines Inc. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, chat, and web.

The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work effectively in a dynamic environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this challenging and rewarding opportunity.

Key Job Accountabilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Analyze and resolve technical issues related to hardware, software, and network connectivity.
  3. Collaborate with internal teams to escalate complex issues and ensure seamless customer service.
  4. Maintain accurate records of customer interactions and issue resolutions.
  5. Participate in ongoing training and development to stay up-to-date on the latest technologies and best practices.