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Phone Support Specialist

2 weeks ago

Baguio City, Cordillera, Philippines Neksjob Corporation Full time

Neksjob is a forward-thinking company that's revolutionizing the way we deliver customer service. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference.

Job Overview

In this challenging and rewarding role, you'll be responsible for handling complex customer inquiries, resolving issues, and providing expert advice. If you're a self-starter with a knack for problem-solving, we want to hear from you

Main Responsibilities:
  • Manage multiple customer interactions simultaneously while maintaining a high level of professionalism
  • Utilize strong analytical and communication skills to resolve customer complaints and concerns
  • Stay up-to-date on industry trends and best practices to provide innovative solutions and support
Requirements:
  • High school diploma or equivalent required; senior high school graduate or higher preferred
  • 1+ year of customer-facing experience (no prior BPO experience necessary)
  • Exceptional communication, analytical, and problem-solving skills
  • Ability to work on site and adapt to changing priorities
Benefits:

We're committed to investing in our team members' growth and well-being. Enjoy our comprehensive benefits package, including competitive salary, paid training, and opportunities for career advancement