Content Writer

6 days ago


Quezon City, National Capital Region, Philippines Gratitude Philippines Full time

Gratitude Philippines is seeking a skilled Content Writer to produce high-quality documentation that contributes to the overall success of our services. This role will be accountable for creating comprehensive documentation that meets organizational and legal standards as well as contact center-specific protocols and processes.

Responsibilities
  • Partner with subject matter experts to develop documentation that meets requirements.
  • Responsible for outlining standard operating procedures and updating content timely based on new information.
  • Partners closely with support teams to build and/or update materials and documentation.

The ideal candidate will have excellent written skills, strong working knowledge of Microsoft Office, and the ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

Skills and Qualifications
  • Proven working experience in technical writing of processes, policies, and procedures.
  • Ability to deliver high-quality documentation paying attention to details.
  • Excellent written skills in English.
  • Strong working knowledge of Microsoft Office.
  • Extremely detail-oriented and organized.


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