Customer Success Associate

1 day ago


Baguio City, Cordillera, Philippines eFlexervices, Inc. Full time

eFlexervices, Inc. is a BPO company with a legacy spanning 23 years, providing exceptional quality and building unshakable trust with clients.

We're not just hiring for a customer success support role – we're empowering your talent to deliver quality and performance, making an impact that truly matters.

This Customer Success Support position will provide ongoing support to our client and its customers, focusing on start-up clients who require assistance in writing SOPs and learning the business inside out.

Key Responsibilities:

  1. Knowledge Base Expansion
    • Update and expand knowledge base articles for Shopify apps.
    • Ensure documentation is clear, helpful, and up-to-date.
  2. Outbound Sales Research & Email Outreach
    • Segment and target a list of Shopify stores for outbound email campaigns.
    • Write and send outreach emails to drive Send to Many installs and demo bookings.
  3. Customer Onboarding & Follow-ups
    • Follow up with new customers to schedule onboarding calls.
    • Assist with initial setup guidance and best practices.

Requirements:

  • Experience using Shopify as a merchant or app user.
  • Strong writing skills (for both knowledge base and email outreach).
  • Organized, detail-oriented, and proactive.
  • Experience in customer support, SaaS, or ecommerce.
  • Familiarity with tools like Zendesk, HelpScout, Intercom, or similar chat/email support systems.

Why Work with eFlexervices?

We value growth, learning, and personal connections. Our workplace fosters an environment where you can thrive, prioritize well-being, and rise through the ranks.



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