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Customer Engagement Specialist

3 weeks ago

Taguig, National Capital Region, Philippines J&B Services Full time

At J&B Services, we're committed to delivering exceptional Customer Experience (CX) Solutions and Services. As a key member of our team, you'll play a vital role in shaping the customer journey.

Responsibilities
  • Engage with customers via chat to provide timely and accurate information.
  • Identify and capitalize on sales opportunities while understanding customer needs.
  • Maintain in-depth knowledge of products and company policies.
  • Collaborate effectively with cross-functional teams to drive business success.
Required Skills and Qualifications
  • High School or Secondary School Graduate with at least 1 year BPO experience.

This position requires strong communication skills, excellent problem-solving abilities, and a passion for delivering exceptional customer experiences.