Performance Leader
4 days ago
TORCH Solutions is looking for a talented and experienced Team Leader to join our team.
The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business objectives.
As a Team Leader, you will be responsible for leading a team of call or contact centre operators, developing and implementing strategies to improve team performance, and monitoring and reporting on team progress against key performance indicators.
Key Performance Indicators- Team performance against key performance indicators.
- Customer satisfaction ratings.
- Call abandonment rates.
- Minimum 6 months experience in a leadership role.
- Proven leadership and management skills.
- Ability to work flexibly, including shift work.
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Team Leader
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