Performance Leader

4 days ago


Davao City, Davao, Philippines TORCH Solutions Full time

TORCH Solutions is looking for a talented and experienced Team Leader to join our team.

The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business objectives.

As a Team Leader, you will be responsible for leading a team of call or contact centre operators, developing and implementing strategies to improve team performance, and monitoring and reporting on team progress against key performance indicators.

Key Performance Indicators
  1. Team performance against key performance indicators.
  2. Customer satisfaction ratings.
  3. Call abandonment rates.
Required Skills and Qualifications
  1. Minimum 6 months experience in a leadership role.
  2. Proven leadership and management skills.
  3. Ability to work flexibly, including shift work.

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