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Visa Documentation Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines Secure Visa Consulting Inc. Full time

Job Description

We are seeking a highly skilled Visa Documentation Specialist to join our team at Secure Visa Consulting Inc. The ideal candidate will have excellent communication skills, be patient and empathetic, and possess a passion for delivering exceptional customer service.

Key Responsibilities:

  • Manage large volumes of emails and client-facing virtual meetings
  • Retain clients through effective relationship-building and open communication
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate and complete information using relevant methods and immigration policies
  • Handle customer complaints and provide suitable solutions within set timeframes
  • Maintain accurate records of customer interactions and process customer accounts

Company Overview

At Secure Visa Consulting Inc., we value our clients above all else. We strive to deliver exceptional service standards, respond efficiently to inquiries, and maintain high customer satisfaction.