Marketing Automation Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time $60,000 - $80,000
Marketing Support Role

This role is an excellent opportunity for a customer-facing professional to join our team as a Marketing Support Specialist. The successful candidate will provide high-quality digital marketing support to our customers globally.

The ideal candidate will be responsible for handling inbound and outbound customer service activities via live chat, email, phone, and Zoom. They will also respond to customer inquiries about product details, technical support, billing issues, and more.

The Marketing Support Specialist will log support tickets corresponding to customer-reported incidents. They will update and track the status within the ticketing system, gather customer feedback on reported issues, and liaise with the relevant departments for resolution.

Additionally, they will develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.

They will assist with onboarding and training new customers, maintain those working relationships, and prepare periodic reports for the management team.

Key Qualifications
  • Minimum of 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English. Fluent English is preferred
  • Excellent interpersonal skills; comfortable and proficient in customer interactions
  • Ability to uphold customer relationships, professionalism, and high ethical standards
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner
  • Ability to liaise with various internal teams to resolve customer-reported tickets
  • Advanced proficiency in relevant Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
  • Good time management and the ability to prioritize effectively
Bonus Points
  • Experience in software support (especially SaaS)
  • Familiarity with ticketing systems such as Zendesk
  • Experience with CRM software (e.g. Salesforce, Hubspot, Pipedrive)
  • Account management experience with a focus on client relations
  • Technological adeptness
  • Knowledge of SEO, PR, and Digital Marketing
  • University degree
  • Outgoing, sociable, and engaging
The Opportunity

At our organization, we understand that outstanding individuals might not always fulfill every requirement listed in a job description. We encourage you to apply if you resonate with this role and our values, even if you do not meet all the criteria. We value potential as much as experience.

Growth Potential

This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

About Us

We are a comprehensive suite of marketing automation software products trusted by thousands of professionals across 57 countries. Despite market uncertainties, we have noticed an increasing demand over the past three years.

With significant investments in AI, automation, and new product development, we are strategically positioned for sustained growth and an ongoing surge in demand for our products in the near future.

  • Marketing Automation Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱800,000 - ₱1,500,000

    Job Title: Marketing Automation SpecialistThis role oversees the optimization and execution of marketing automation initiatives across various platforms.The ideal candidate will ensure seamless data flow between marketing tools, drive lead nurturing programs, and collaborate closely with cross-functional teams to deliver measurable impact.This position is...

  • Automation Marketing Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeMarketing Full time ₱2,000,000 - ₱3,000,000

    Marketing Automation RoleWe are seeking an experienced Marketing Automation professional to lead our marketing automation initiatives. The ideal candidate will have a proven track record of planning, executing, and optimizing marketing automation campaigns.Main Responsibilities:Campaign Management: Develop and execute marketing automation campaigns to drive...

  • Marketing Automation Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeMarketingAutomation Full time $15,000 - $24,000

    We are seeking a strategic Marketing Automation Professional to join our team and drive business growth through seamless automation of email, SMS campaigns, pipelines, and lead management systems.Key Responsibilities:Develop and manage complex marketing workflows, ensuring smooth automation of email and SMS campaigns.Establish and maintain automated...

  • Automation Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time A$24,000 - A$30,000

    We are looking for a Technical Support Specialist to join our team. This role involves troubleshooting technical issues with our CRM and automation platform, providing hands-on support, investigating problems and identifying root causes.Key Responsibilities:Provide technical support for software issuesInvestigate user-reported problems and identify root...

  • Intelligent Automation Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱60,000 - ₱120,000

    Job DescriptionMagentIQ is seeking a skilled Automation Specialist to join our team. In this role, you will be responsible for designing and building intelligent workflows that have a global impact.As an Automation Specialist, you will work closely with our product and operations teams to deliver AI-powered automation solutions to our clients. You will...

  • Software Automation Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱350,000 - ₱550,000

    Job OverviewWe are seeking a skilled software professional to join our team as an automation specialist.Key ResponsibilitiesDevelop and maintain software applications that meet client needs by designing, creating, and implementing efficient automation processes.Create high-quality software solutions using scripting languages and workflows.Collaborate with...

  • Senior Automation Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱4,000,000 - ₱8,000,000

    As a quality assurance automation specialist, you will be responsible for ensuring the reliability and efficiency of our software products through automated testing.Your Key ResponsibilitiesDevelop and maintain comprehensive test strategies and processes to guarantee the highest quality of our software solutions.Conduct thorough automation and manual testing...

  • Key Player in Marketing Strategy

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱1,800,000 - ₱3,000,000

    Marketing Automation Specialist OpportunityWe are seeking a highly skilled Marketing Automation Specialist to take on key responsibilities within our organization.The ideal candidate will have extensive experience in utilizing Go High Level for marketing automation and campaign management, with a strong understanding of digital marketing principles and best...

  • Senior Test Automation Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱1,500,000 - ₱2,000,000

    Senior Test Automation SpecialistWe are seeking a highly skilled and experienced Senior Test Automation Specialist to join our team.Create and execute test plans and test cases to identify product deficiencies.Develop new automated tests and tools for our product's frontend, backend APIs and other services.Establish and maintain test automation frameworks...

  • Automated Quality Assurance Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeAutomation Full time ₱4,000,000 - ₱6,500,000

    As a QA Automation Specialist, your primary objective is to ensure the quality of our software products by developing, executing and maintaining automated tests.Key ResponsibilitiesCreate test automation strategies and processes for efficient resultsPerform both automation and manual testing to identify defects and improvementsDevelop, implement and review...