Technical Expertise Job

2 days ago

Cavite City, Calabarzon, Philippines beBeeExpert Full time $93,130 - $121,430

Technical Expertise Job

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing expert technical guidance and support to our customers.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in technical support. If you have a knack for troubleshooting complex issues and are able to communicate technical information in a clear and concise manner, we want to hear from you

Key Responsibilities:
  • Serve as the escalation point for high-priority or highly complex issues and lead the diagnosis, troubleshooting, and resolution of complex technical issues.
  • Own and resolve critical incidents, ensuring rapid responses, effective solutions, and timely communication to customers and stakeholders.
  • Mentor, guide, and train other technical support engineers, sharing best practices, collaborating on their escalations, developing new training materials, and helping them develop their skills.
  • Act as a trusted advisor to our customers, giving them clear and actionable insights including technical guidance, root cause analyses (RCA), proactive recommendations for system optimization, and regular detailed updates for ongoing or critical issues.
  • Rigorously document root-cause analyses, technical solutions, troubleshooting steps, and team processes, and regularly review existing documentation and training for knowledge gaps and out-of-date information.
Requirements:
  • You have 5+ years in a technical customer-facing role, and/or a Bachelor's Degree in Computer Science, Information Technology, or related field and at least 4 years' experience in a service or customer-facing role.
  • You've spent at least 2 years in a senior or escalation role.
  • You're an impeccable verbal and written communicator, with the ability to explain technical concepts clearly to both technical and non-technical users and provide easy-to-follow, step-by-step instructions for solving complex issues.
Why Choose Us:
  • Continuous Learning and Development Opportunities
  • Team-Oriented, Collaborative, Work Environment
  • Regular Company Updates to Keep You Informed
  • Opportunities for Career Growth and Advancement

We are committed to fostering a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.

We are an Equal Opportunity Employer and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.

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