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Forecasting and Analytics Professional
3 weeks ago
Solid forecasting and analytics capabilities are essential for driving operational efficiency and informing strategic decisions at Support Services Group (SSG). As a result, we are seeking a skilled Forecasting and Analytics Professional to join our team.
This role will be responsible for developing and maintaining robust forecasting models that accurately predict demand and resource requirements.
Key Responsibilities:
- Analyze historical data to identify trends and patterns that inform forecasting models.
- Develop and maintain forecasting models using advanced statistical techniques and data analysis tools.
- Present forecasting reports and recommendations to key stakeholders to inform business decisions.
- Collaborate with operations, workforce management, and client teams to ensure forecasts align with business objectives.
- Monitor and track KPIs to identify areas for improvement and optimize forecasting models.
- Identify risks and develop mitigation strategies to ensure operational goals are met.
- Stay up-to-date with industry trends and best practices in forecasting and analytics.
Required Skills & Qualifications:
- Bachelor's degree in Statistics, Mathematics, Business Analytics, Economics, or related field.
- 3+ years of experience in forecasting, data analysis, or workforce management, preferably in a BPO or contact center environment.
- Advanced knowledge of statistical software and data analysis tools (e.g., Excel, SQL, Power BI).
- Proven ability to develop and maintain complex forecasting models.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and collaboration skills.