Account Support Specialist
7 days ago
KMC Solutions seeks a Service Delivery Expert to join our team. In this role, you'll be responsible for delivering exceptional customer experiences and driving business growth.
Main Responsibilities:
- Maintaining a professional demeanor and responding promptly to customer inquiries.
- Communicating effectively through various channels, ensuring clarity and empathy.
- Acknowledging and resolving customer complaints, providing solutions and feedback.
- Staying up-to-date with products and services, showcasing expertise to customers.
- Processing orders, forms, applications, and requests efficiently.
- Recording interactions, transactions, comments, and complaints accurately.
- Collaborating with colleagues as needed, ensuring seamless communication.
- Providing constructive feedback on the customer service process.
- Ensuring customer satisfaction by delivering exceptional support.
- Participating in meetings and discussions as required.
- Utilizing systems like Akixi, SAP, Livechat, Horizon, and Salesforce.
- Performing other duties assigned to ensure the success of the team.
To succeed in this role, you should have:
- High School Diploma or equivalent
- Previous experience in customer support preferred
- Additional education or experience may be beneficial
- Exceptional customer service, active listening, and communication skills
- In-depth understanding of company products, services, and policies
- Proficiency with computers, particularly CRM software, and strong typing skills
- Ability to ask probing questions and diffuse tense situations
- Strong time management and decision-making skills
- Adaptability and accountability
- Flexibility in working arrangements (hybrid setup)
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