Virtual Call Agent

5 days ago

Mandaluyong City, National Capital Region, Philippines beBeeReceptionist Full time ₱48,000 - ₱72,000
Remote Virtual Receptionist Job Description

We are seeking skilled and professional Virtual Receptionists to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry.

You will represent clients as if you were part of their in-office team, greeting callers warmly, answering questions based on client guidelines, and scheduling appointments using client CRMs or scheduling platforms.

Training will be provided to ensure you can confidently and accurately handle customer inquiries.

Key Responsibilities:
  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
Requirements:
  • Previous BPO or customer service experience is preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.

This remote position comes with a regular schedule and paid time off after completing 3 months of employment.

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