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Guest Services Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Shangri-La The Fort, Manila.

As a key member of our front office team, you will be responsible for ensuring the smooth and efficient operation of the front desk and guest services.

Key responsibilities will include supervising and leading all service associates in their daily activities, up-selling rooms to meet guests' needs, and ensuring that guest requests are fulfilled in a professional and timely manner.

Main Responsibilities
  • Main Responsibilities:
  • Supervise and lead the front office team to ensure excellent guest service
  • Maintain accurate records of guest interactions and transactions
  • Collaborate with other departments to ensure seamless service delivery
  • Participate in ongoing training and development to improve skills and knowledge

Requirements

  • Requirements:
  • Bachelor's degree in Hospitality or related field
  • Minimum 2 years of experience in a supervisory role in a hotel or hospitality setting
  • Excellent problem-solving and analytical skills
  • Able to adapt quickly to changing situations and priorities