Senior Customer Advocate

1 week ago

Dumaguete, Central Visayas, Philippines beBeeCustomerExperience Full time ₱1,567,500 - ₱2,069,500
Job Overview

We are seeking an exceptional customer service representative to join our team. As a key member of our organization, you will be responsible for delivering world-class customer experiences through various communication channels.

  • Your primary focus will be on call, email, and chat handling, ensuring that customers receive accurate and timely assistance.
  • You will resolve product or service issues by understanding the root cause, selecting the best solution, and clearly explaining it to the customer.
  • In addition to resolving issues, you will also answer product and/or service questions, troubleshoot technical problems, and process customer orders and purchases.
  • When necessary, you will escalate complex issues to relevant departments, working closely with supervisors to ensure prompt resolutions.
  • Accurate documentation is crucial in this role, as you will create or update customer information in our database following established guidelines.
Key Responsibilities
  • Call/Email/Chat Handling: Provide top-notch support to customers via phone, email, and chat, addressing their inquiries and concerns promptly and professionally.
  • Issue Resolution: Analyze customer complaints, identify solutions, and explain them clearly to ensure customer satisfaction.
  • Product/Service Knowledge: Stay up-to-date on our products and services, answering questions and providing insights to customers.
  • Troubleshooting: Use available tools to resolve technical issues efficiently and effectively.
  • Order Processing: Handle customer orders and purchases accurately and timely.
  • Escalation: Escalate complex issues to relevant departments, collaborating with supervisors to ensure swift resolutions.
  • Documentation: Maintain accurate records of customer interactions, updating customer information in our database according to established procedures.
Benefits
  • Opportunities for Growth: Develop your skills and knowledge in a dynamic environment, opening doors for career advancement.
  • Professional Development: Participate in training sessions to enhance your expertise and stay updated on industry trends.
  • Collaborative Team Environment: Work alongside a supportive team dedicated to excellence in customer service.
Requirements
  • Excellent Communication Skills: Effectively communicate with customers, colleagues, and management, ensuring seamless interactions.
  • Problem-Solving Abilities: Analyze complex issues, identify solutions, and implement effective resolutions.
  • Technical Skills: Proficiently use available tools and technology to streamline tasks and enhance productivity.
  • Time Management: Prioritize tasks, manage time efficiently, and meet deadlines.

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