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IT Help Desk Technician

3 weeks ago

Quezon City, National Capital Region, Philippines Strategic Networks Inc. Full time
Role Summary

We are seeking an IT Help Desk Technician to join our support team at Strategic Networks Inc. As a key member of our team, you will be responsible for providing technical assistance to clients, troubleshooting issues, and escalating complex problems to senior engineers. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and remote access.
  • Troubleshoot and resolve hardware and software issues, network diagnostics, and repairs.
  • Evaluate and escalate complex technical issues to senior engineers.
  • Document and maintain accurate records of client interactions and issue resolution.
  • Participate in ongoing training and professional development programs to stay current with industry trends and emerging technologies.