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Customer Service and Logistics Expert

3 weeks ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time
Job Responsibilities

  • Respond to customer inquiries via telephone, email, and chat channels in a timely and professional manner.

  • Provide clear and accurate information to customers regarding order status, shipment tracking, and other logistics-related queries.

  • Handle customer complaints and concerns, working to resolve issues efficiently and to the customer's satisfaction.

  • Document all customer interactions and maintain accurate records in the customer relationship management system.

  • Collaborate with the logistics team to ensure timely resolution of customer issues.

  • Actively participate in team meetings and training sessions to continuously improve customer service skills.