Customer Service Representative

2 days ago


Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time

Company Overview:

OfficePartners360 (OP360) is a dynamic organization dedicated to delivering exceptional customer experiences. Our commitment to excellence drives us to seek talented professionals who share our passion for building strong relationships and providing outstanding support.

Job Description:

We are seeking a highly skilled Customer Service Representative - Multilingual to join our team. As a key member of our sales and support team, you will be responsible for responding to customer inquiries, resolving issues, and addressing complaints in a professional and courteous manner.

Responsibilities:

  • Respond to customer requests via phone and email
  • Examine and resolve customer service issues promptly and effectively
  • Communicate changes, updates, delays, or complications with customers in a clear and concise manner
  • Process orders and resolve payment, refund, and billing issues efficiently
  • Develop and execute sales campaigns using various sales tactics and focused messaging
  • Establish and leverage strategies with existing partners to gain market share
  • Work in a consultative manner to ensure expectations and success are achieved
  • Achieve performance metrics and consistently hit the quota
  • Evaluate and troubleshoot small technical setup issues or route them to relevant teams
  • Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs, and close the sale

Requirements:

  • Fluent in both Korean and English
  • Ability to work in a fast-paced environment and meet performance metrics
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work flexible shift schedules and start immediately


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