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Global Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time
Job Description

The Senior Operations Manager will be responsible for guiding, monitoring, and supervising team members to achieve departmental goals and KPIs. The successful candidate will create an environment that fosters open communication, team bonding, and adaptability.

  • Retrieve customer requests for quotes from the Wrist MS Dynamics AX12 ERP system.
  • Create a quote based on customer requirements, utilizing the Wrist catalog items.
  • Collaborate with the Sales and Purchase Department to complete the customer quotation.
  • Maintain and update the Wrist product catalog.
  • Analyze post-quotation items not recognized before forwarding the quotation to the purchase department, which will acquire the items not in stock (buy-to-sell items).
  • Develop procedures aligned with customer needs and service scope.
  • Lead and develop team members.
  • Manage daily operations and collaborate with the Team Manager to meet SLAs and KPIs.
  • Provide extensive support for system and process inquiries and issues.