Platform Operations Expert

3 days ago


Manila, National Capital Region, Philippines Pax8 Philippines Inc. Full time

We are looking for a talented Platform Operations Expert to join our Global Partner Support team at Pax8 Philippines Inc. In this role, you will play a critical part in ensuring the smooth operation of our platform, providing expert technical assistance to our Managed Service Provider (MSP) partners.

You will be responsible for resolving technical issues, coordinating with internal teams and external vendors, and developing knowledge base articles to improve product quality. Your excellent communication skills and customer service orientation will enable you to effectively collaborate with partners and internal stakeholders.

Main Responsibilities:

  • Manage and resolve technical issues related to platform operations, orders, billing, migrations, and integrations.
  • Coordinate with internal teams and external vendors to resolve complex technical issues.
  • Develop and maintain knowledge base articles to document solutions and best practices.
  • Identify and address recurring issues to improve product quality.

Necessary Skills and Experience:

  • Deep understanding of SaaS, cloud software, and IT support principles, with expertise in advanced troubleshooting (software, connectivity, accounts).
  • Experience with ticketing platforms (e.g., ServiceNow) and operating systems (Windows, macOS).
  • Strong analytical and problem-solving abilities, with excellent written and verbal communication skills.
  • Ability to work collaboratively with internal teams and external partners.


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