Order Fulfillment Specialist
1 day ago
We are seeking a skilled Order Fulfillment Specialist to join our team. The ideal candidate will have experience in managing order processing activities, including software and hardware fulfillment.
Collaboration with the sales team is key to building quotes and processing orders in a timely manner.
Key Responsibilities:- Develop a thorough understanding of the end-to-end quote-to-cash process with a focus on order management to billing.
- Manage subscription order fulfillment utilizing Zuora, including activation and billings.
- Ensure accuracy of transactions to ensure consistent integrity in revenue reporting.
- Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently.
- Act as a subject matter expert for all order management and fulfillment-related tasks.
- Develop and implement tools and processes to ensure accurate, timely, and compliant order fulfillment transactions.
- Work closely with internal groups to identify and execute on efficiency gains.
- Create and maintain process documentation for order fulfillment policies and procedures.
- Serve as a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management.
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