Reservations Administration Team Member

2 weeks ago


Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time
About the Role

Manpower Core Group Inc. is seeking a highly skilled Reservations Administration Team Member to join our team in Ortigas, Pasig city.

Job Summary

The successful candidate will be responsible for providing exceptional customer service, processing transactions on proprietary and 3rd party systems, and working closely with internal teams to achieve business goals.

Key Responsibilities
  • Respond to inbound emails and web messages in a timely and professional manner.
  • Create new outbound emails to communicate with customers and stakeholders.
  • Process transactions on proprietary and 3rd party systems, ensuring accuracy and attention to detail.
  • Attend virtual huddles and online meetings to stay updated on business developments.
  • Make internal voice calls and receive or make external voice calls as required.
  • Convert brochure calls into quotes or bookings, and provide specialist advice to other internal teams.
  • Update data, report on key metrics, and collate information to support business decisions.
  • Provide feedback on opportunities to improve processes and contribute to continuous improvement initiatives.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication skills in English, both written and spoken.
  • Ability to adapt communication style to different countries and cultures.
  • Numeracy skills, including experience with spreadsheets and ability to complete calculations across time zones.
  • Experience with proprietary web applications and MS Office Suite.
  • Customer-focused approach and strong problem-solving skills.
Competencies
  • Multitasking skills, able to work across multiple systems, processes, and markets.
  • Curious and willing to ask questions, learn new processes, and take initiative.
  • Resilient to change and adaptable to priority changes.
  • Persistent and consistent, with a focus on quality and attention to detail.
  • Clear communicator and team player, with a sense of urgency when dealing with time-sensitive tasks.
Salary

The estimated salary for this role is PHP 250,000 - 350,000 per annum, depending on experience and qualifications.

Benefits

As a member of our team, you can expect a range of benefits, including competitive salary, opportunities for growth and development, and a dynamic work environment.

Working Hours

This role requires a rotational shift based on the UK market (Standard shift: 4pm to 1am PHST).


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