Support Expert

3 days ago

Pavia, Philippines beBeeService Full time ₱40,000 - ₱60,000
Customer Service Role

We are seeking a skilled customer service professional to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences.

This role involves interpreting and validating client needs, responding to customer inquiries and resolving issues in a timely manner. You will also be required to accurately capture and enter data, communicate effectively with clients and contractors, and meet internal and external service standards.

Key Responsibilities:
  • Interpret and validate client needs
  • Respond to customer inquiries and resolve issues
  • Accurately capture and enter data
  • Communicate effectively with clients and contractors
  • Meet internal and external service standards
  • Track and close outstanding jobs within agreed KPIs
  • Participate in system and staff development
Requirements:
  • Fresh graduates or 2 years of customer service experience
  • Excellent verbal and written communication skills
  • Proficiency in problem-solving
  • Strong people skills and attention to detail
  • Basic knowledge of Microsoft Office Suite
  • Ability to work independently and as part of a team
Work Setup:

This is a full-time position working on a graveyard shift (7 PM-4 AM) at our Iloilo office.