Workforce Coordinator

1 day ago

Rizal, Philippines J-K Network Services Full time

About J-K Network Services

Established in 2009, J-K Network Services is a pioneering IT company specializing in digital solutions creation and support. With an initial team of three employees, the company has grown significantly, now employing over 200 people worldwide.

Our Vision: To be a leading provider of innovative digital solutions, empowering businesses to thrive in the ever-evolving landscape of technology.

Award-Winning Solutions: Our diverse range of services includes digital marketing, customer experience, data & analytics, BPO & eCommerce, software engineering, and product architecture & design.

Why Join Us?

We offer a dynamic work environment, fostering growth and opportunities for our team members. As a Workforce Coordinator, you will have the chance to contribute to our success and make a meaningful impact.

Job Summary:

The Workforce Coordinator is responsible for creating and managing personnel schedules, identifying workforce concerns, and preparing analysis reports. This role requires effective communication and problem-solving skills, as well as adaptability in a fast-paced environment.

Responsibilities:

  1. Create and manage personnel schedules, ensuring optimal resource allocation.
  2. Identify workforce concerns, collect relevant data, and analyze trends.
  3. Prepare comprehensive analysis reports, highlighting key findings and recommendations.
  4. Collaborate with the management team to implement process improvements, reducing expenses and enhancing customer satisfaction.
  5. Maintain accurate records, including CS KPIs and metrics.

Requirements:

  • Bachelor's degree holder in a relevant field.
  • At least 3 years' experience in workforce management, preferably with forecasting, scheduling, and staffing expertise.
  • Strong analytical and problem-solving skills, with proficiency in various systems and tools.
  • Ability to work on-site and adapt to changing priorities.

Benefits:

  • Government-mandated benefits.
  • 13th-month pay.
  • Health Maintenance Organization (HMO) coverage.
  • Sick leave credits.
  • Vacation leave credits.

Recruitment Process:

We follow a structured recruitment process to ensure fairness and equality. The selection process includes:

  1. Initial Interview.
  2. Final Interview.
  3. Job Offer.