Customer Service Representative

2 days ago


Baguio City, Cordillera, Philippines ETeam PH Full time
Customer Support Associate I

The Customer Support Associate I position plays a vital role in delivering exceptional customer experiences through various communication channels. This role requires a strong customer service orientation, effective communication skills, and the ability to resolve routine problems efficiently.

Key Responsibilities:
  • Ensure customer service meets contractual Key Performance Indicators (KPIs)
  • Clarify customer requirements, use decision-support tools, and provide resolution
  • Listen attentively to customer needs, demonstrate empathy, and build rapport
  • Maintain basic knowledge of client products and services
  • Prepare accurate work, including notating accounts as required
  • Participate in activities to improve customer satisfaction and business performance
  • Offer additional products and services
  • Track, document, and retrieve information in call tracking databases
  • Respond to customer inquiries, referring to published materials or senior staff when necessary
Qualifications:
  • College graduate with or without experience, or high school diploma with six months of relevant experience
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Effective written and verbal communication skills
  • Dependable with strong attention to detail
  • Skilled in multi-tasking, flexibility, and adaptability
  • Tolerance for repetitive work in a fast-paced environment
  • Ability to work as a team member and independently
  • Demonstrate patience in all customer contact situations
  • Ability to rotate shifts, as needed


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