Order Processing and Customer Service Operations Coordinator

21 hours ago

Calabarzon, Philippines LoftyHire Full time

At LoftyHire, we specialize in connecting top-tier talent with the right opportunities. As a premier headhunting agency, we focus on ensuring the perfect fit between exceptional candidates and our clients.

We are seeking a highly motivated and detail-oriented Order Processing and Customer Service Operations Coordinator to support a leading luxury goods provider based in Florida, USA.

Position Overview

We're looking for an individual who can efficiently manage order processing duties while embodying the spirit of collaboration in our customer service team. As an Order Processing and Customer Service Operations Coordinator, you'll be a vital link between our operations and our valued customers, ensuring efficiency and excellence at every turn.

Key Responsibilities:

  • Highly Efficient Order Processing: Handle customer orders with precision and speed, utilizing your multifunction skills to manage various tasks simultaneously.
  • Customer Engagement: Engage with customers through multiple channels, including phone, email, and live chat, demonstrating your ability to prioritize their needs while balancing other responsibilities.
  • Team Collaboration: Work closely with colleagues across departments, fostering a collaborative atmosphere to address customer inquiries, resolve issues, and streamline processes.
  • Problem-Solving: Utilize your multifunction prowess to tackle challenges head-on, employing creative solutions to address customer concerns and enhance their experience.
  • Documentation: Maintain meticulous records of customer interactions and transactions, showcasing your attention to detail in every aspect of your role.
  • Continuous Improvement: Identify opportunities for process enhancements, leveraging your multitasking abilities to implement innovative solutions that benefit both customers and the team.

Requirements:

  • Multifunction Pro: Demonstrated ability to handle multiple tasks efficiently and effectively in a fast-paced environment.
  • Team Player Mentality: Strong collaboration skills with a proven track record of working well within a team-oriented setting.
  • Customer Focus: Exceptional communication skills, both verbal and written, coupled with a genuine commitment to providing outstanding customer service.
  • Detail-Oriented: A keen eye for detail, ensuring accuracy and precision in all aspects of order processing and customer interactions.
  • Tech Savvy: Highly proficient in Microsoft Office. Familiarity with CRM software preferred.
  • Positive Attitude: A can-do attitude and a willingness to go the extra mile to ensure customer satisfaction and team success.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer competitive benefits and a dynamic work environment.

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