Remote Script Writer
3 days ago
Overview:
We are ResultsCX, a premier customer experience partner to Fortune 100 and 500 companies. Our mission is to design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty for our clients.
We are seeking a talented Script Developer to join our IT Operations team, responsible for creating and maintaining agent-facing call guides (scripts) for telemarketing campaigns across sales, healthcare, and customer service.
Your Key Responsibilities:
- Develop and implement scripts that incorporate data capture fields, API calls, SQL database lookups, and other functionalities to streamline agent workflows and ensure accurate data collection.
- Work collaboratively with operations teams, trainers, and quality assurance to ensure scripts are effective, compliant, and aligned with campaign objectives.
- Update and maintain existing scripts as needed, based on performance data, client feedback, and regulatory changes.
- Troubleshoot and resolve script-related issues in a timely manner.
- Document script logic and functionality for training and knowledge sharing purposes.
What We Offer:
- A dynamic and supportive work environment.
- The opportunity to develop valuable technical skills and contribute directly to the success of a leading global BPO.
- A chance to work from anywhere while collaborating with a dynamic team.
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