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Retail Sales Manager

2 weeks ago

San Fernando, Ilocos, Philippines Northern Star Energy Corporation Full time

We are seeking a results-driven professional to lead our area retail team and drive sales performance at Northern Star Energy Corporation. The ideal candidate will have a passion for retail, customer service, and sales management, with the ability to inspire a team to meet and exceed sales targets while delivering exceptional customer experiences.

Sales Leadership & Team Management:

  • Lead a team of sales associates to achieve sales targets and provide exceptional customer service.
  • Develop and execute sales strategies that align with company goals and drive revenue growth.
  • Monitor individual and team sales performance, providing coaching and support to achieve targets.
  • Conduct regular team meetings, training sessions, and performance reviews to develop team skills and knowledge.

Customer Service Excellence:

  • Ensure a high level of customer satisfaction by providing personalized service and resolving any issues that arise.
  • Promote a customer-first mentality throughout the store and ensure a welcoming shopping experience.
  • Handle customer complaints or concerns promptly, ensuring a positive resolution.

Sales Reporting & Analysis:

  • Analyze sales data to identify trends, assess performance, and implement corrective actions as needed.
  • Prepare regular sales reports for senior management, highlighting performance metrics, challenges, and opportunities.
  • Use data-driven insights to adjust sales strategies and improve store performance.

Qualifications:

Education:

  • Bachelor's degree in Business, Marketing, or related field.

Experience:

  • Preferably with 3 years of retail sales experience, with at least 2 years in a supervisory or management role handling multiple stores/stations.
  • Proven track record of achieving sales goals and managing a high-performing team.
  • Strong experience in inventory management, merchandising, and customer service.

Skills and Competencies:

  • Excellent leadership and team management skills.
  • Strong communication, interpersonal, and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Analytical skills to assess sales performance and make data-driven decisions.
  • Willingness to travel/relocate.
  • Assignment: LUISA Area (La Union, Ilocos Sur, Abra)