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Technical Support Liaison

3 weeks ago

Pasig, National Capital Region, Philippines Vector Solutions Full time

We're Vector Solutions, the leader in providing industry-focused SaaS solutions that connect content and technology. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

As a Customer Success Specialist, you will play a critical role in ensuring our clients achieve maximum value from our services and products. This involves working closely with our Customer Success Managers and clients to understand their needs and provide tailored support and training.

Responsibilities:
  • Maintains and monitors a system of problem tracking and client service requests
  • Identifies and resolves problems in a timely manner
  • Speaks clearly and persuasively in positive and negative situations

We're looking for a results-driven individual who is able to work effectively in a fast-paced environment and has a strong desire to deliver exceptional customer experiences. If you have a passion for technology and customer service, we encourage you to apply for this exciting opportunity.