Client Service Representative

3 weeks ago


Makati City, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full time

Job Title: Client Retention Specialist

Job Summary: We are seeking a skilled Client Retention Specialist to join our team at Sourcetech Solutions Inc. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle client calls and emails in a prompt and professional manner.
  • Collaborate with cross-functional teams to resolve client issues efficiently.
  • Provide clear and concise guidance on issue troubleshooting and escalate complex problems when necessary.
  • Maintain accurate records of client interactions and concerns.
  • Coordinate with other departments to ensure timely and effective response to client inquiries.
  • Familiarize yourself with Smartsheet for tracking and monitoring client concerns.
  • Regularly review and respond to incoming client concerns in a timely and effective manner.

Requirements:

  • Bachelor's degree in business, marketing, sales, or a related field.
  • At least 1 year of administrative work experience.
  • Proficiency in using office software (Microsoft Office).
  • Excellent organizational and communication skills.
  • Ability to identify issues and find practical solutions.
  • Ability to adapt to changing work environments and tasks.


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