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IT Technical Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

Job Overview:

At Staff4Me, we are seeking a skilled IT Technical Specialist to join our team. As an IT Technical Specialist, you will be responsible for providing top-notch technical support to our end-users via phone, email, and in-person.

About the Role:

  • Provide first-level technical support to end-users via various communication channels.
  • Troubleshoot and resolve hardware, software, and network issues efficiently.
  • Install, configure, and maintain computer systems, software, printers, and other IT equipment.
  • Manage user accounts, permissions, and access rights in various systems.
  • Document and track issues using a ticketing system to ensure timely resolution.
  • Perform routine maintenance and updates on IT systems and infrastructure.
  • Assist with the setup and support of company meetings and events, including AV equipment.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Educate and train users on best practices and IT policies.
  • Participate in IT projects and initiatives as needed.

Requirements:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common office software (e.g., Microsoft Office Suite, G Suite).
  • Basic understanding of network protocols, TCP/IP, and LAN/WAN configuration.
  • Experience with Active Directory, Office 365, and remote desktop tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to providing excellent customer service.