Skills Instructor

5 days ago


Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

Join Our Team: Training Specialist

VXI Global Holdings B.V. (Philippines) invites applications for a Training Specialist position. As a critical member of our organization, you will play a key role in developing and implementing training programs that meet the needs of our clients.

Responsibilities:

  • Deliver high-quality training sessions on various topics, including soft skills and technical skills
  • Supervise and mentor agents during their training period
  • Develop engaging training materials and content in collaboration with cross-functional teams
  • Manage and coordinate training activities, ensuring efficiency and effectiveness
  • Evaluate participant and class performance, providing actionable feedback
  • Promote strong relationships with clients through effective communication and feedback
  • Complete additional tasks as assigned by management

Qualifications:

  • At least 1 year of experience in Training (BPO)
  • Experience in any healthcare program
  • Strong understanding of the demographic being trained
  • Proficiency with online/virtual meeting rooms/classrooms
  • Ability to deliver constructive feedback
  • Excellent classroom management skills

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