Frontline Audit and Compliance Associate

2 weeks ago


Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time
Responsibilities and Requirements:

The Quality Assurance Staff will be responsible for observing CCR behavior, documenting cases, and using Quality Assurance checklists to assess interactions and documentation. They will also analyze and report audit findings and performance, preparing presentations for management.

The ideal candidate will have experience in conducting audits, assessing performance, and generating detailed reports. They will also be proficient in MS Office applications, familiar with cloud-based platforms for data management, and able to conduct on-site audits at least once to thrice a week.

Qualifications and Experience:
  • A senior high school graduate, college undergraduate, or college graduate with at least 2 years of college from the old curriculum.
  • At least 3 to 6 months of experience as a QA in a BPO setting conducting audits, assessing performance, and generating detailed reports.
  • Proficiency in MS Office applications – MS Word, MS Excel, MS PowerPoint.
  • Familiarity with cloud-based platforms for data management (e.g., OneDrive, SharePoint).


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