Web3 Infrastructure Specialist

The Technical Operations Engineer will ensure the stability, reliability, and performance of our production systems. This role requires leveraging deep technical expertise in Web3/blockchain technologies to manage, optimize, and enhance platform infrastructure.

You will drive operational excellence through proactive monitoring, meticulous incident management, innovative problem-solving, and collaborative cross-team initiatives.

• Blockchain Network Management: Lead the deployment, optimization, and operational management of new blockchain networks.
• Complex Web3 Issue Resolution: Address high-impact Web3 incidents through rigorous troubleshooting, detailed log analysis, JSON-RPC response debugging, and direct coordination with blockchain foundations and ecosystem partners.
• Proactive System Monitoring: Develop and maintain comprehensive monitoring and alerting solutions using advanced dashboards (e.g., Grafana, DataDog), identifying trends, anomalies, and performance bottlenecks before they become critical.
• Incident & SLO Management: Define, implement, and enforce service-level objectives (SLOs) and agreements (SLAs), ensuring measurable standards of system reliability and performance are consistently met.
• Automation & Optimization: Implement and maintain automation solutions (Ansible, Terraform, Kubernetes) to streamline deployments, reduce manual tasks, and optimize cloud infrastructure cost and efficiency.
• Technical Collaboration: Actively collaborate with Tier-1 support, infrastructure, and development teams, ensuring alignment on system improvements, rapid issue resolution, and operational knowledge sharing.
• On-Call Support: Participate in a rotating 24/7 on-call schedule to swiftly address critical system incidents, maintain continuous service delivery, and uphold customer trust.

• Minimum of 5 years in Technical Operations, Site Reliability Engineering (SRE), or related roles. Proven Linux/Unix system administration and advanced troubleshooting capabilities.
• Deep experience managing complex Web3 infrastructures (RPC services, validator setups, node operations). Skilled in interpreting blockchain logs, JSON-RPC responses, and debugging intricate Web3 protocol issues.
• Solid hands-on experience with configuration management and infrastructure automation tools (Helm, Terraform, Ansible, Consul), including containerization expertise (Docker, Kubernetes), managing and scaling services in cloud environments.
• Competency in scripting/programming languages (Python, Go, JavaScript).
• Advanced proficiency in monitoring and analytics platforms (Grafana, DataDog), enabling proactive and data-driven operational decision-making.
• Demonstrated ability to identify performance patterns, forecast potential issues, and implement preventive solutions.
• Strong track record defining, measuring, and maintaining SLAs/SLOs, and experienced with incident response tooling and processes (PagerDuty), ensuring quick resolution and systematic root-cause analyses.
• Willingness to travel on a limited basis for conferences, offsites, and/or meetings.
• Exceptional interpersonal and communication skills, with a proven ability to collaborate effectively across multiple teams and stakeholders.
• Self-motivated, solution-oriented, and consistently striving for operational improvements, quality enhancements, and reduced technical debt.
• Solid professional attributes, committed to transparency, accountability, and ethical behavior.
• Ability to manage complexity and stay adaptable under pressure, and demonstrate continuous learning and comfort evolving within a rapidly changing technical landscape.
• Thrives in dynamic environments and committed to maintaining industry leadership through close collaboration with the most innovative and talented minds in Web3.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.