Digital Presence Coordinator

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerSupportConcierge Full time ₱45,000 - ₱55,000

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.

Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our Team

We are a diverse team of professionals working together to achieve our goals. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.

Our mission is to build more than software; we are building a global community rooted in creativity, collaboration, and impact.

Our Goals

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.

Key Responsibilities

  • Greeting customers in the lobby and routing them to a team member
  • Answer video calls, chats and rerouting the customers to team members
  • Working with Managers and customer support reps to connect customers on zoom
  • Create best practices on waiting room etiquette and maintaining a great zoom room environment
  • Educating customers on the chat/zoom support functions
  • Providing feedback to the leadership team to improve customer experience
  • Connect Senior Specialists with scheduled customers
  • Facilitate Urgent Escalations by working with Managers and Senior Specialists
  • Other duties may be assigned and/or modified as business needs change

Requirements

  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
  • Experience answering high call volume calls and solving customer's needs preferred
  • Excellent phone, email and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and

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