Logistics Support Specialist

1 day ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time
Job Description

We are looking for a highly motivated and results-driven Logistics Support Specialist to join our team at PH Global Jet Express Inc. Call Center. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries and issues, and working closely with internal teams to ensure seamless delivery of services.

Key Responsibilities

The ideal candidate will have:

  • Maintain a positive, empathetic, and professional attitude toward customers;
  • Answer calls and emails based on customer inquiries;
  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Acknowledging and resolving customer complaints;

You will also be responsible for monitoring delivery status, updating client information and transaction activity in the system, processing transactions in the system – Orders, forms, and applications, identifying issues to escalate to supervisors/team leaders, completing call logs and reports, and verifying customer information and instructions.



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