Technical Assistance and Resolution Expert
3 days ago
**About the Role:**
We are seeking a Technical Assistance and Resolution Expert to join our IT team at Manpower Core Group Inc.
In this role, you will provide technical assistance and support to our customers, resolving issues related to desktop, server, and printer devices.
You will work closely with our IT team to troubleshoot and resolve technical issues, perform network administration tasks, and document all work performed through a support ticketing system.
Key Responsibilities:
- Provide technical assistance and support to our customers.
- Troubleshoot and resolve issues related to desktop, server, and printer devices.
- Perform network administration tasks, user account permissions, Active Directory changes.
- Follow up with clients to ensure resolution is complete and satisfactory.
- Assist in creating knowledgebase articles, checklists, and FAQs.
Qualifications:
- Knowledge of Windows desktop and server operating systems.
- Knowledge of 0365, Active Directory, and Exchange.
- Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
- PREFERRED familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.
- Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.
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