Financial Operations Specialist

2 days ago


San Fernando, Central Luzon, Philippines Mass Markets Full time
Job Overview

Mass Markets is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and innovation, Mass Markets has established itself as a trusted partner in the industry.

The company is seeking a highly motivated Billing Analyst who will be responsible for managing and analyzing billing processes within the organization. The ideal candidate will have a strong understanding of billing principles and procedures, as well as excellent analytical and problem-solving skills.

The Billing Analyst will work closely with various departments to gather billing data, analyze trends, and provide insights to support financial decision-making. This role involves ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy.

Key Responsibilities:

  • Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.
  • Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.
  • Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.
  • Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.
  • Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.
  • Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.
  • Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.
  • Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.
  • Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.
  • Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.
  • Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.
  • Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.


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