Financial Operations Specialist
2 days ago
Mass Markets is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and innovation, Mass Markets has established itself as a trusted partner in the industry.
The company is seeking a highly motivated Billing Analyst who will be responsible for managing and analyzing billing processes within the organization. The ideal candidate will have a strong understanding of billing principles and procedures, as well as excellent analytical and problem-solving skills.
The Billing Analyst will work closely with various departments to gather billing data, analyze trends, and provide insights to support financial decision-making. This role involves ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy.
Key Responsibilities:
- Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.
- Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.
- Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.
- Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.
- Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.
- Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.
- Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.
- Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.
- Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.
- Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.
- Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.
- Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.
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