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Customer Service Advocate

3 weeks ago

Manila, National Capital Region, Philippines InLife Health Care Full time

Job Summary:

The Customer Service Representative/Medical Support Center Associate plays a crucial role in the Medical Support Center's operations, ensuring seamless assistance to InLife Health Care members.

Duties and Responsibilities:

  1. Provide exceptional customer service to members, addressing their inquiries and concerns in a timely manner.
  2. Process claims transactions, ID cards, and other related matters efficiently.
  3. Maintain accurate records and updates on member interactions.
  4. Collaborate with healthcare providers to ensure smooth communication and resolution of member issues.
  5. Stay up-to-date on company policies and procedures to provide accurate information to members.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven track record in customer service, preferably in an insurance/HMO setting.
  • Excellent communication and interpersonal skills.
  • Technical proficiency in computer applications.
  • Adaptability to changing situations and priorities.
  • Willingness to work flexible schedules, including evenings and weekends.