AWS Development Expert
5 days ago
As a senior Amazon Connect developer, you will play a crucial role in developing cutting-edge next-generation contact centers leveraging Artificial Intelligence as part of the solution. Our ideal candidate will have a strong track record in AWS implementations, foundational understanding of Artificial Intelligence, hold multiple AWS certifications, and demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions.
About the Key Responsibilities
- Design and Build AWS Connect Infrastructure
- Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services.
- Develop automation scripts (such as cloud formation) to optimize operational processes, serverless functions, and cloud integrations.
- Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
- Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
- Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
About the Requirements
- 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation.
- Expertise in AWS services, including some of the following: Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch.
- Deep knowledge of serverless computing, event-driven architectures, and microservices.
- Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect.
- Understanding of call flows, IVR trees, email/chat channel design, and contact center operations.
- Proficiency in scripting and automation (Python, Node.js, or similar).
- Strong problem-solving and debugging skills with a proactive, solution-oriented mindset.
- Ability to work flexible hours to align with US time zones as project work requires.
- Excellent communication and collaboration skills, with experience working across global teams.
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